GCR requires a Junior IT Support Technician to join the IT team working across departments, and with sister companies within the Green Cat group. The candidate will deliver local and remote support, setup, configuration and maintenance of various IT hardware, including desktop PCs, laptops, network equipment, and ancillary systems. Occasional work on other technical systems may occur.
The Candidate will initially be based in our Edinburgh or Biggar offices during training and probation, after which deployment to other office locations in Scotland may be possible. Although this position is a junior role within the IT team, it is an important role and is primarily focussed to support end users and their hardware and software needs as the company grows.
The Role
The role will initially involve the following:
- Provide hands-on proactive and positive IT support directly with end users.
- Setup, configuration, management and maintenance of Windows 11 laptops and desktop PCs.
- Physical installation and maintenance of hardware and software and various sites.
- Working with Microsoft 365 to ensure services are available to end users as they are required.
- Supporting members of the team in their work other systems including Server 2012 R2, 16, 19 and 22, plus network infrastructure.
- Keeping records of configurations, deployments and maintenance.
- Attend team meetings to plan resource use as GCR continues to expand.
For more information on this role and for details on how to apply, please click here.